Frequently Asked Questions
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Do I need an account with you to schedule boarding or day care?
Yes, you do need an account with us to schedule a boarding stay or day care. Creating an account with us allows you to input all of your and your dog's information, including their vaccination records and easily request services. You can find the link for creating an account with us on the home page of our website under 'new client registration'. Once you have created an account, you can go back to the homepage of the website and click the link under 'current client reservations or file uploads' to sign in or you can download the app 'PetExec Mobile' on your phone through your App Store and sign in with the same credentials.
What vaccinations does my dog need to come to your facility?
We require your dog to be up to date on rabies, distemper/parvo and bordetella vaccinations. We also require a negative fecal (including giardia) every 6 months. Your dog must also be on a flea and tick preventative.
How do I upload my dog's vet records?
Please sign in to your account using the login you created when you signed up for an account with us and click the file uploads tab. From there you can attach your dog's vet records. Once you upload your vet records, we will be notified by the system and we will update your dog's records in our system. We will reach out to you if you are missing any information. If you have trouble uploading through the portal, you can email a photo of the records to thebrowndogcc@gmail.com or text a photo of the records to 518-727-9846.
Will my dog get to play with other dogs while boarding?
No, your dog will not get to play with other dogs while boarding unless you have brought multiple dogs from the same household or you add on play groups/daycare to your dog's boarding reservation and The Brown Dog deems your pup dog-friendly.
Why won't the system allow me to make a boarding or day care reservation?
Your dog's vaccination records may be expired or not input into the system yet. If your dog's vaccinations or fecal are expired you will need to update them at your vet and upload your new vet records via the file uploads tab before you are able to make a reservation. If you would like to reserve your dates prior to getting all of the vaccination and fecal in order, please give us a call or send us an email. If your dog's vaccination records are not in their record yet, you will need to use the file uploads tab when you log in to upload their records and a staff member will update your dog's information. If you still cannot make a reservation, please call or email us.
My dog is not friendly with new people, can they still board with you?
Yes, even if your dog is not friendly with new people they can still board with us. Since our facility has indoor/outdoor suites we can easily let your dog outside and feed them without having to get into their space. The owners of the facility have extensive experience with these types of dogs.
What is your cancellation policy?
Please see the Boarding Deposit page
Is there anyone at the facility outside of the hours posted online?
Yes. The hours posted online are our drop off/pick up and office hours when someone will be available. We may leave for lunch in the middle of the day, but there is staff at the kennel before and after the hours posted online. But outside of those hours we can focus on caring for the dogs since we are not waiting for drop offs or pick ups.
Can my dog board if they are on medication?
Yes! We are able to give many types of medications including oral, ear, eye and topical. There is a $3 per day charge for daily meds.